Post by account_disabled on Feb 24, 2024 23:05:52 GMT -5
To avoid the so-called “shop blindness”, external advice and a good “Examination of Consciousness” at the command levels are recommended , to be able to learn to see “with the eyes of the client”, understanding that it will always be more expensive to do things go wrong and customers complain to your competitors. At a company dedicated to packaging top-quality Dutch ham, the CEO undertook a series of interviews with retail customers to get their opinion. clients were interviewed. The gift was for the owner of a modest business in a public square. She was given an -inch screen, because the client was the one who complained the most about the product.
The “number ” mentality was simple. It was she who helped us the most to improve what we do. to do things wrong, according to the client's perspective. The training and development of company personnel, at all levels – starting Whatsapp Number List with management – is essential. Speeches don't work, economic rewards become a mirage; and the threats end up causing “small revenge” against the company. The central part of the training program lies in, first, that all staff understand the same concept of “Customer Service”, not only as a work technique or an idea of managers, but as a true vocation of service organizations world class.
If the training makes the Service become an obsession that enriches and revalues the person who grants it and those who receive it, the beginning is good. The rest, the habit and culture to be implemented, will depend on the example of the command levels. Collecting customer complaints through a system – no matter how basic it may seem – will allow the staff in each work area to make decisions regarding the processes that need to be modified to add added value to the service the client receives. If you observe, this is the foundation for the implementation of S's and effective Teambuilding.
The “number ” mentality was simple. It was she who helped us the most to improve what we do. to do things wrong, according to the client's perspective. The training and development of company personnel, at all levels – starting Whatsapp Number List with management – is essential. Speeches don't work, economic rewards become a mirage; and the threats end up causing “small revenge” against the company. The central part of the training program lies in, first, that all staff understand the same concept of “Customer Service”, not only as a work technique or an idea of managers, but as a true vocation of service organizations world class.
If the training makes the Service become an obsession that enriches and revalues the person who grants it and those who receive it, the beginning is good. The rest, the habit and culture to be implemented, will depend on the example of the command levels. Collecting customer complaints through a system – no matter how basic it may seem – will allow the staff in each work area to make decisions regarding the processes that need to be modified to add added value to the service the client receives. If you observe, this is the foundation for the implementation of S's and effective Teambuilding.